When migrating to Shopify, you will want to bring your store's order history with you so that you can access your past orders from within the Shopify admin. Shopify does not have a direct order import function, so as a Turbify merchant you will need a third-party app to migrate your orders. Matrixify handles that area as well, but there are three hurdles:
- Matrixify (like any other data import app) has its own data format, so to use Matrixify to import your orders you will need to transform your order data into a format Matrixify understands.
- You can export your orders from Turbify in a variety of formats, but Turbify limits order downloads to chunks of 3,000 orders each.
- Finally, and this may or may not apply to your store, many Turbify merchants enter phone orders manually in Turbify and use the store's customer support email on those orders. The issue with that approach is that Shopify uses the email address to identify customers. If the same email address (like a support email or any other catch-all address) is used on many orders, Shopify will treat all of those orders as belonging to the same customer. A relatively easy way to avoid that is to use what is called "plus addressing," where you add a plus sign and a tag after the username portion of the email. Most email services support plus addressing, so username+tag@domain.com will reach the same inbox as username@domain.com. However, Shopify treats these as different email addresses and therefore different customers.
When we handle a Turbify -> Shopify migration, we solve all of these issues. We use Turbify's Order API instead of exports, so we are not limited by the 3,000-order restriction. We convert orders into a format Matrixify understands, and we convert email addresses to plus addressing wherever certain predefined emails (such as the store's support address) appear on an order.
In addition, we import all item options as line item attributes, so any item with options in Turbify will appear the same way in Shopify.